Speak to your provider through MyBSWHealth

Virtual care allows you to do more than schedule online appointments. Through MyBSWHealth, you can also send secure, private messages to your healthcare provider for non-urgent medical questions.

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What can be treated through messaging your provider?

Private messages should be used only for non-urgent medical conditions related to:

To discuss other medical conditions, it’s best to schedule an office visit, eVisit or virtual doctor visit. 

Medical provider typing on keyboard to respond to a patient's private message about a health concer

What to expect

You can send a message at any time, and your provider or care team will respond within two business days. They may request more information before offering treatment or medical advice. If your provider or care team would prefer to discuss the issue in more detail, they may recommend scheduling an in-person or video visit. However, many questions can be answered without needing to schedule an appointment.

Messaging Your provider on MyBSWHealth

To send a message to your provider:

  1. Open your MyBSWHealth app or log in to your online account.
  2. Open messages.
  3. Select a message type and provider to contact. You can attach photos or documents, such as home blood pressure logs if you’d like.

Having trouble?

If you’re having technical trouble messaging your provider, confirm you have a strong Wi-Fi or cell signal. Try restarting your device or using a different device (smartphone, computer, etc.).

If you’re still experiencing issues, contact MyBSWHealth Patient Technical Support at 855.691.0180.

Sign up for MyBSWHealth

Have you signed up? Even if this is your first visit with us, you can create a MyBSWHealth account to start making online doctor appointments using one of three easy options.

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Download from app store

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Text to download the app

Text "BETTER" to 88408 to download app

Message and data rates may apply.

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Estimated cost

Many messages you send to your provider can be answered without receiving a bill. If your message leads to a billable service, your care team will notify you and request your consent or recommend a scheduled appointment to discuss further. The cost of services varies by insurance.

Elderly couple seated together on a couch at home, smiling and looking at a laptop while messaging

More ways to connect for virtual care

Don’t delay getting quality care. Baylor Scott & White offers a wide variety of telehealth appointment options. Contacting a provider has never been easier.

View all telehealth services
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24/7 eVisits

Answer a few questions online, and a provider will send a treatment plan within an hour. Get care anytime, even on weekends and holidays — no appointment or video needed.

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Virtual doctor visit

You can schedule an appointment with your regular provider or specialist through MyBSWHealth and have the same face-to-face experience you would have during an office visit.

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24/7 Virtual Urgent Care

Baylor Scott & White Virtual Urgent Care provides 24/7 care through video visits and eVisits for minor illnesses and injuries for Texas residents aged 2 and older.


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