Ways to contact us

There are several different options for contacting patient billing, please select the option that best fits your needs.

By phone

Speak to a customer service representative anytime Monday to Friday from 8:00 AM - 5:00 PM.

Central Texas (Temple/Killeen/Waco, Austin/Round Rock, the Brazos Valley and the Hill Country)

North Texas (Dallas Fort-Worth Metroplex)

By email

Have questions about patient billing or financial assistance?

Submit your questions using our online form

In person

Select a location

For billing address and phone number information, please select the appropriate location from the list.

By mail

Send us your completed application along with your supporting documentation to:

Baylor Scott & White Health
ATTN: Financial Assistance Program Application
301 N Washington Ave
Dallas, TX 75246